Goal:
- automate order acceptance for ordering dishes from the chef, which are prepared on site (wok, shawarma, etc.)
Implemented tasks to achieve the goal:
- customized software for a self-service kiosk was developed, the necessary equipment was thought out, purchased and installed
Implementation period:
- a self-service kiosk was launched in November 2020 (implementation period – 3 weeks)
Result:
- with the advent of the self-service kiosk, the number of purchases of dishes from the chef increased by 30% (from 70 to 100 dishes per day)
- customer satisfaction from purchasing dishes through the self-service kiosk increased due to the convenient process of creating and paying for an order (according to user surveys)
Economic effects:
- from November 2020 to March 2021, RUB 630,000 more was earned than before the introduction of the self-service kiosk, and from April 2021 to April 2022 (over 12 months), RUB 1.5 million more will be earned than before the launch of the kiosk